THE DETAILS, MADE SIMPLE.
Everything you need to know about production, shipping, returns and order issues because getting your Roots&Threds shouldn't be complicated.
Frequently asked questions
HOW LONG WILL MY ORDER TAKE TO SHIP?
Every Roots&Threds piece is made to order. Please allow time for production before your order ships. Once your order is on the way, you’ll receive tracking information by email.
WILL ALL OF MY ITEMS ARRIVE TOGETHER?
Some items may be produced at different facilities, which means your order may arrive in more than one package. If that happens, you’ll receive separate tracking information when available.
DO YOU ACCEPT RETURNS OR EXCHANGES?
Because each piece is made to order, we generally cannot accept returns or exchanges for incorrect size selection, change of mind, or buyer’s remorse. Please review product details and sizing information carefully before ordering.
WHAT IF MY ITEM ARRIVES DAMAGED OR INCORRECT?
If your item arrives damaged, defective, or incorrect, contact us as soon as possible with your order number and clear photos of the issue. We’ll review it and work with you to make it right.
CAN I CHANGE OR CANCEL MY ORDER?
Because orders move into production quickly, changes or cancellations are not guaranteed once an order has been placed. Contact us as soon as possible if you need assistance.